• ID:
    • Auditorium: 8
  • DSS220:
    • Software: 4.9.0.96
    • Media Block: CAT745-1
  • CAT745:
    • SN: 4010
    • Software: 09292015
    • Certificate Expiration:
      • Date: 8 August 2038
  • HDMI Version: 3.4
  • Buffer Underflow: 0
  • Mediablock Hash: ZiqIP47htgMMOu/vc4zU9Ub2sGk=
  • Power Supply:
    • PSU 1 Status: 1
    • PSU 2 Status: 1
  • Audio:
    • Sync value: -80
  • Timezone: Asia/Hong_Kong
  • RAID:
    • Active Task: 1
      • State: VERIFYING
      • Task Progress: 2 %
    • Capacity: 3798811 MB
    • Controller: no match
  • Drive 1:
    • Model: WDC WD2003FYYS-02W0B1
    • Serial Number: WD-WCAY01274652
    • Capacity: 1907729 MB
    • Power On Hours: 34780 hours
    • Temperature: 0 °C
    • Reallocated Sectors: 0
    • ATA errors: no match
    • State: OK
    • Drive Alias: sdc
    • Slot: 0
  • Drive 2:
    • Model: WDC WD2003FYYS-02W0B1
    • Serial Number: WD-WCAY01208168
    • Capacity: 1907729 MB
    • Power On Hours: 34780 hours
    • Temperature: 0 °C
    • Reallocated Sectors: 0
    • ATA errors: no match
    • State: OK
    • Drive Alias: sdb
    • Slot: 1
  • Drive 3:
    • Model: WDC WD2003FYYS-02W0B1
    • Serial Number: WD-WCAY01216443
    • Capacity: 1907729 MB
    • Power On Hours: 34777 hours
    • Temperature: 0 °C
    • Reallocated Sectors: 0
    • ATA errors: no match
    • State: OK
    • Drive Alias: sda
    • Slot: 2
  • Media Block:
    • Cable Present: yes
    • Link Address: 130.1.1.1
    • Link Speed: 1000Mb/s
  • Auditorium:
    • Cable Present: yes
    • Link Address: 192.168.8.129
    • Link Speed: 1000Mb/s
  • Theatre:
    • Cable Present: yes
    • Link Address: 192.168.241.10
    • Link Speed: 1000Mb/s
  • Server Mode: SMS
  • Projectors:
    • Type: barco
    • Series: 2
  • Audio Processors:
    • Set: CP850
  • DFC100:
    • Set: no
  • DMA8Plus:
    • Set: no
  • NA10:
    • Set: no
  • Removed shows: 0
  • Automated Analysis Result
    To

    Firmware 09292015 is not the current release

    Please install the currently supported Firmware release, 11202019.

    The update package for all Dolby Show Store (DSS2x0) servers will update both the system software of the DSS2x0 and the attached Media Block's firmware at the same time. This ensures that the server software and media block firmware are running their matching versions.

    An Upgrade KDM will not be required when upgrading a server connected with a CAT745 Media Block.

    More information can be found in these Knowledge Base articles, https://kb.dolby.com/CinemaKnowledgeBase/s/article/DSS200-and-DSS220-Current-Versions and https://kb.dolby.com/CinemaKnowledgeBase/s/article/What-Is-the-Difference-Between-an-Install-and-an-Upgrade-Disc-for-My-DSS-Servers.

    System Software 4.9.0.96 is not the current release

    Please install the currently supported System Software release, 4.9.6(4).

    The update package for all Dolby Show Store (DSS2x0) servers will update both the system software of the DSS2x0 and the attached Media Block's firmware at the same time. This ensures that the server software and media block firmware are running their matching versions.

    More information can be found in these Knowledge Base articles, https://kb.dolby.com/CinemaKnowledgeBase/s/article/DSS200-and-DSS220-Current-Versions and https://kb.dolby.com/CinemaKnowledgeBase/s/article/What-Is-the-Difference-Between-an-Install-and-an-Upgrade-Disc-for-My-DSS-Servers.

    Video Buffer Underflow

    in ScreenServer-Aud8-devel from Original filename: devel section :

    Line 241483:2018-06-30 09:45:40,951 INFO [Cat 745 device props update timer for Tecs Host 'ZiqIP47htgMMOu/vc4zU9Ub2sGk='] usl.USLTecsHostService - Buffer Underflow Detected

    Line 241557:2018-06-30 09:57:08,510 INFO [Cat 745 device props update timer for Tecs Host 'ZiqIP47htgMMOu/vc4zU9Ub2sGk='] usl.USLTecsHostService - Buffer Underflow Detected

    Line 241589:2018-06-30 10:01:14,191 INFO [Cat 745 device props update timer for Tecs Host 'ZiqIP47htgMMOu/vc4zU9Ub2sGk='] usl.USLTecsHostService - Buffer Underflow Detected

    Line 241988:2018-06-30 10:11:59,641 INFO [USLControlPoint] usl.USLTecsHostService - Buffer Underflow Detected

    Check the link data connection between the server and media block.
    Also Check the condition of the RAID.

    Loss of connection to the Media Block

    in ScreenServer-Aud8-devel from Original filename: devel section :

    Line 210709:2018-06-26 00:23:16,168 WARN [USLControlPoint] streaming.StreamManager - Transport not available, cause: connection -> false

    Line 216626:2018-06-27 00:38:01,183 WARN [USLControlPoint] streaming.StreamManager - Transport not available, cause: connection -> false

    Line 222038:2018-06-28 00:23:37,198 WARN [USLControlPoint] streaming.StreamManager - Transport not available, cause: connection -> false

    Line 238773:2018-06-30 02:38:06,189 WARN [USLControlPoint] streaming.StreamManager - Transport not available, cause: connection -> false

    Playback might have been interrupted by a loss of connection to the media block.

    A possible explanation for this is a known issue in ShowManager (4.7.0) that can cause transport disconnections when the Media Block is full of audit logs.

    You can either,

    • Purge the audit logs using the cat862_purgeAuditLogs app tool from a Windows-based computer and connected via Ethernet directly to the CAT862Z Media Block. (This is for servers with a CAT862Z Media Block only.); or,
    • Re-install the Media Block's firmware using the Dolby Software Update tool and connected directly via USB or Ethernet connection. (Please note, this will delete any content KDMs and Dolby 3D colour correction values if present.); or,
    • Upgrade ShowManager to the most currently supported release.

    Other possible reasons for disconnections should also be investigated.

    Here are some Knowledge Base articles that could give you some insight on this topic:

    Year 2038 problem info

    This certificate is valid past January 2038. However, Dolby DSS servers utilize a 32-bit OS, which will stop functioning after January 19, 2038.
    Read more: https://en.wikipedia.org/wiki/Year_2038_problem

    Execution time: 8 secs